Shipping policy

1. Order Processing Time

  • All orders are processed within [e.g., 1 to 4 business days] (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include a tracking number.

  • Note: Processing times may be slightly delayed during peak holiday seasons or promotional events.

2. Domestic Shipping Rates & Estimates

We offer the following shipping options for orders within [Country/Region, e.g., Jordan / the United States]:

Shipping Method Estimated Delivery Time Cost
Standard Shipping [e.g., 10–23 business days] [e.g., $20.00 / Free over $100]
Express Shipping [e.g., 5–8 business days] [e.g., $40.00]

3. International Shipping

  • We currently ship to [list countries or regions, e.g., the US, Canada, EU, and GCC countries].

  • International shipping rates are calculated at checkout based on the destination and weight of your package.

  • Customs and Import Taxes: Buyers are responsible for any customs duties, taxes, or import fees levied by their local government. [Store Name] is not responsible for delays caused by customs customs clearance procedures.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking link. You can use this link to monitor the real-time status of your delivery. Please allow up to [e.g., 24 hours] for tracking information to update in the carrier's system.

5. Missing or Lost Packages

  • If your tracking information shows that your package was delivered, but you have not received it, please check with your neighbors or local carrier facility first.

  • [Store Name] is not responsible for packages lost or stolen after confirmed delivery by the carrier. However, if your package is lost in transit, please contact us at [Support Email] so we can open an investigation with the shipping provider.