Refund and Return Policy

Last updated: [26/10/2026]

Return requests

Return requests should be made within 30 days of delivery, subject to applicable legal requirements. This policy does not reduce any longer period or other rights required by law.

To request a return or report a problem, email info@33shop-store.com with your order number, the product concerned, and the reason for the request. For damaged, defective, or incorrect items, include clear photos where possible.

Contact us before sending an item back. Do not send a return to the original shipping address unless we confirm that it is the correct return destination.

Return authorization and address

Products may be fulfilled by third-party suppliers. For each approved return, the supplier will provide the applicable return address and instructions. The return address may differ from the original shipping address. Please wait for our instructions before shipping a return.

Product condition

Where permitted by applicable law, products returned for a change of mind should be unused and in their original packaging with tags and included items. Restrictions for opened cosmetics or personal-care products may apply only where permitted by law. These conditions do not remove rights or remedies relating to products that are faulty, damaged, misdescribed, unsafe, or supplied incorrectly.

Damaged, defective, or incorrect items

Contact info@33shop-store.com promptly after discovering an issue. Include your order number, a description, and clear photos where possible. We will review the issue and coordinate with the supplier. The available remedy will depend on the circumstances and applicable law and may include a replacement, repair, refund, or another legally required resolution.

Return shipping costs and labels

For change-of-mind returns, the customer is responsible for return shipping costs, subject to applicable law. For faulty, damaged, defective, or incorrect items, we will handle return-shipping costs or other remedies as required by applicable law. Before returning an item, contact us for authorization and the supplier-provided return address and instructions. We do not promise a prepaid label unless one is available.

Refunds

After a return or claim has been reviewed, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method, subject to payment-provider processing times and applicable law. Any mandatory refund deadlines and remedies required by law take precedence.

Order cancellations

If you wish to cancel an order, email info@33shop-store.com as soon as possible and include your order number. Cancellation may not be possible after supplier processing or dispatch, but any cancellation, withdrawal, or other rights provided by law remain unaffected.

Contact

Email: info@33shop-store.com
Website: https://33shop-store.com
Phone: +962 7 9697 8322
Business address: [jordan]

Nothing in this policy limits consumer rights that cannot lawfully be excluded or restricted.